Terms of service

These terms govern your use of Raftmark, including raftmark.com, app.raftmark.com and related services (the "services"). Raftmark is provided by Sans Software LLC, a United States company ("Raftmark", "we", "us"). By creating an account, starting a plan or using the services, you agree to these terms. If you accept them for a business, you confirm you can bind that business, and "you" means the business. If you do not agree, do not use the services.

Raftmark is software for home inspection businesses. Inspectors and their office staff use it to schedule inspections, write reports and deliver them. Their clients use it to book, sign agreements, read reports and send requests. Sections 1 to 18 apply to inspection businesses and their teams. Section 19 covers people who use Raftmark as an inspector's client. Section 17 includes a binding arbitration agreement and a class action waiver. Please read it, because it affects how disputes are resolved.

1. Who's who

• "Customer" means the inspection business that holds a Raftmark company account.
• "Team members" means the people a Customer invites into its account, such as inspectors and office staff.
• "Clients" means the Customer's own customers and the people involved in their inspections, such as homebuyers, sellers and real estate agents.
• "Customer data" means everything a Customer or its team members put into Raftmark, including inspection details, reports, photos, notes, agreements, messages and Client contact details.

2. Accounts and teams

You must be at least 18 and use Raftmark for your business. Keep your account details accurate. You sign in with a code sent to your email, so keep that email account secure. You are responsible for everything done through your account, including by team members you invite. Account owners decide who has access and what role they have. Tell us right away if you think someone has accessed your account without permission.

3. Your inspections are your professional work

Raftmark is a tool. We are not a home inspector. We do not inspect properties, and we do not review, verify or approve your reports. You alone are responsible for the inspections you perform, the accuracy and completeness of your reports, findings and recommendations, and for following the licensing laws, standards of practice and required report formats that apply to you. Raftmark does not provide inspection, engineering, legal or other professional services, and we accept no professional liability for any inspection, report or advice. Carry the licenses and insurance your work requires.

Templates, sample comments, defect libraries and other starting content in Raftmark are general examples. Review and adapt them before you rely on them.

4. AI drafting

Some features use AI to draft findings, summaries and other text from your notes, dictation and photos. Our AI provider is Anthropic. AI output can be wrong or incomplete, and it can describe things a photo does not show. You must review every AI suggestion before it goes into a report you publish. Once published, it is your content and your responsibility, the same as text you typed yourself.

We do not use your content to train AI models. Under our agreement with Anthropic, they do not use it to train theirs either.

5. Reports, share links and messages to clients

When you publish a report, Raftmark creates a private web link and a PDF for your Clients. Anyone who has the link can open the report, so send it only to people you intend to see it. You can revoke a link at any time. Published reports stay online after your plan is paused or canceled, until you delete them or close your account.

Raftmark sends emails to your Clients for you, such as booking confirmations, agreements to sign, reminders and report notices. You are responsible for having the right to contact the Clients you add and for the content of messages you write. These emails are about your inspections only. We never send our own marketing to your Clients.

6. Electronic signatures

You can send inspection agreements for Clients to sign electronically. For each signature we keep an audit record: the signer's name, email, typed or drawn signature, IP address, device details, the time of signing and a fingerprint of the exact document signed. You are responsible for the content of your agreements, for deciding whether electronic signatures suit your business and location, and for any disclosures the law requires you to give Clients. We are not a party to your agreements and we do not give legal advice.

7. Subscriptions, billing and refunds

Plans and prices

• Free trial: your company's first 5 published reports are free and no card is needed. The sample report does not count. When the free reports are used up, you need to choose a plan to publish more. The trial never turns into a paid plan on its own, and we never charge you unless you choose a plan.
• Monthly: $99 a month for unlimited published reports, with one inspector seat included. Each extra inspector seat is $49 a month. Office staff do not need a paid seat.
• Pay as you go: $15 for each report you publish, with no monthly fee and no seat fees. Each report is charged once, the first time you publish it, and usage is billed monthly until you cancel.

Prices are in US dollars and do not include taxes, which you pay where they apply. The price shown at checkout is the price you agree to.

Payment

Plans are sold in the Raftmark web app and paid through Stripe. Before you pay, checkout shows the price, that the plan renews every month until you cancel, and how to cancel. When you choose a plan, you authorize us and Stripe to charge your payment method on a recurring basis until you cancel. Monthly plans renew automatically each month on the date you subscribed, and Stripe emails a receipt for every payment. When you add or remove an inspector seat mid-month, Stripe adjusts your bill for the part of the month that is left. Keep your payment details current. If a payment fails, Stripe will retry it, and if it is still unpaid after a short grace period we may stop new reports from being published until it is resolved.

Cancel or pause anytime

Account owners can cancel or pause a plan online at any time in Settings, Billing, or in the Stripe billing portal linked from there. You do not need to contact us to cancel. A canceled Monthly plan keeps working through the end of the period you already paid for. A canceled Pay as you go plan ends right away, and we bill for any reports published since your last invoice. A paused plan is not charged, and you cannot publish new reports until you resume it.

Refunds

Fees are non-refundable. We do not give refunds or credits for partial billing periods, unused seats or unused time, except where the law requires it. If you think we charged you by mistake, email support@raftmark.com and we will look into it and correct any billing error we find.

Price changes

We will email you at least 60 days before any price increase. Your current price stays in place until then. If you do not want to pay the new price, you can cancel before it takes effect.

8. Your data and your clients

You own your Customer data. You give us permission to host, copy, process, send and display it only as needed to run, secure and support the services and to do what you ask, such as showing a report to the Clients you share it with. You confirm you have the rights and consents needed to put Customer data into Raftmark and to share it with your Clients.

• Raftmark has no marketplace. We never sell, rent or share your Clients' contact details or reports for marketing.
• We never market to your Clients or show them offers from other companies.
• We never sell your data or your Clients' data.
• Your data stays yours. You can export all of it at any time.

If you send us ideas or feedback, we can use them without owing you anything. This does not give us any rights to your Customer data.

9. How we handle your clients' personal information

For personal information about Clients in your Customer data, you are the controller (or "business") and we are your processor (or "service provider"). That means we:

• Process it only to provide the services, following your instructions as given through your use of Raftmark and these terms, or where the law requires.
• Do not sell or share it, use it for our own marketing, or combine it with data from other sources for our own purposes.
• Require our staff and sub-processors to keep it confidential and protect it at least as well as these terms do.
• Use reasonable technical and organizational measures to keep it secure.
• Tell you without undue delay if we learn of a security breach affecting it.
• Help you respond when a Client asks to access, correct or delete their information. If a Client contacts us directly, we will point them to you.
• Delete it after your account closes, as described in our privacy policy, unless the law requires us to keep it.

Our privacy policy lists the sub-processors we use. We will update that list before we add a new one. Customer data is stored in the United States. If you need a signed data processing agreement, email support@raftmark.com.

10. Acceptable use

We give you a limited, non-exclusive, non-transferable right to use Raftmark for your inspection business while you follow these terms. We keep all rights in the software, brand and design. You agree not to:

• Use Raftmark for anything illegal, deceptive or harmful, or to violate anyone's privacy or other rights.
• Use Raftmark's email features to send spam, bulk marketing or messages people have not agreed to receive.
• Upload content you do not have the right to use, or malware or other harmful code.
• Share one inspector seat between several inspectors or otherwise get around plan limits, billing or security controls.
• Scrape, copy, resell or reverse engineer the services, or use them to build a competing product, except where the law allows it.
• Interfere with the services or other customers' use of them.

11. Copyright complaints

We respect copyright and respond to notices under the Digital Millennium Copyright Act. If you believe content shared through Raftmark, such as a photo in a published report, infringes your copyright, send a notice to our designated agent at support@raftmark.com with: your contact details; a description of the work; the link to the content; a statement that you believe in good faith the use is not authorized; a statement, under penalty of perjury, that your notice is accurate and that you own or are authorized to act for the owner; and your physical or electronic signature.

We may remove or disable the content and will tell the account that shared it. If your content was removed and you believe it was a mistake, you can send a counter notice to the same address with your contact details, the removed content, a statement under penalty of perjury that it was removed by mistake, and your consent to the jurisdiction of the federal courts for your address. We end the accounts of repeat infringers in appropriate cases.

12. Third-party services

Raftmark works with services run by other companies, such as Stripe for payments and calendars you connect. Those services have their own terms and we are not responsible for them.

13. Changes, suspension and termination

We improve Raftmark all the time and may add, change or remove features. You can stop using Raftmark and close your account at any time. Export anything you want to keep first. We may suspend or end your access if you do not pay, break these terms, put the services or others at risk, or if the law requires it. Where we can, we will give notice first. If we end the services for a reason that is not your fault, we will give you reasonable notice and time to export your data. Sections that by their nature should continue after termination, such as payment owed, liability limits and indemnification, still apply.

14. Warranty disclaimer

The services are provided "as is" and "as available." To the fullest extent the law allows, Sans Software LLC and its suppliers disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise that the services will be uninterrupted or error free, that AI output will be accurate, or that data will never be lost. Keep your own copies of anything important.

15. Limitation of liability

To the fullest extent the law allows, Sans Software LLC and its suppliers are not liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or business, however caused. We are not liable for claims about the condition of any property or the content of any inspection, report or agreement.

Our total liability for all claims relating to the services or these terms is limited to the greater of $100 or the amount you paid us in the 12 months before the event that led to the claim. Nothing in these terms limits liability that cannot be limited by law, such as for fraud or willful misconduct.

16. Indemnification

You will defend and indemnify Sans Software LLC and its officers, employees and agents against third-party claims, losses and reasonable legal fees arising from your inspections, reports and agreements, your Customer data, your dealings with your Clients, or your breach of these terms or the law. This does not apply to the extent a claim is caused by our own breach of these terms or unlawful conduct. We may take control of the defense of a covered claim, and you may not settle one in a way that binds us without our written consent.

17. Governing law, arbitration and class action waiver

Delaware law governs these terms, without regard to its conflict of law rules, except where mandatory law says otherwise. Before filing a claim, please email support@raftmark.com and give us 30 days to try to resolve it informally.

If we cannot resolve it, you and Sans Software LLC agree that any dispute about these terms or the services will be decided by binding individual arbitration, not in court. The American Arbitration Association (AAA) will run the arbitration under its rules that apply to the dispute. The arbitrator can award the same individual relief a court could. Hearings can take place by video or in the county where you live or do business. There is no judge or jury in arbitration, and review of the decision is limited.

Class action waiver: you and we may bring claims only on an individual basis, not as a plaintiff or class member in any class, collective or representative action, and the arbitrator may not combine claims from different people. If this waiver is found unenforceable for a claim, that claim must be heard in court and not in arbitration.

These do not need to be arbitrated: claims that qualify for small claims court, as long as they stay there on an individual basis, and requests for an injunction to stop misuse of intellectual property or the services. Any claim that is not arbitrated will be heard only in the state or federal courts located in Delaware, and both of us agree to their jurisdiction.

You can opt out of this arbitration agreement within 30 days of first accepting these terms by emailing support@raftmark.com from your account email with your name and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these terms.

18. General

Our privacy policy at raftmark.com/privacy explains how we handle personal information. We may send notices about your account and these terms by email or in the app. We may update these terms and will change the date at the top when we do. For material changes we will give you notice in advance by email or in the app. Updated terms apply from their effective date, and continuing to use Raftmark after that means you accept them.

These terms, together with the details shown at checkout, are the whole agreement between you and us about the services. If any part is found unenforceable, the rest still applies. Not enforcing a part is not a waiver. You may not transfer this agreement without our consent. We may transfer it as part of a merger, acquisition or sale of the services. Neither of us is responsible for delays caused by events outside our reasonable control.

19. If you are an inspector's client

If an inspector sent you a link to book an inspection, sign an agreement, read a report or send a request, you are using Raftmark on that inspector's behalf. Your inspection, report and agreement are between you and the inspector. We are not a party to them and we are not responsible for the inspection or what the report says. Ask the inspector about your report or your information. You must be at least 13 to use these pages, and at least 18 to sign an agreement or make a payment. Please follow section 10 when you use Raftmark, and keep report links private unless you mean to share them. Sections 14, 15 and 17 also apply to you to the extent the law allows. Our privacy policy explains how we handle your information.

20. Contact

Questions about these terms? Email Sans Software LLC at support@raftmark.com.